Terms and Conditions

1. Overview

Urban Mzansi is an online marketplace that connects customers with independent vendors offering products, primarily local South African brands.

2. User Accounts

To access certain features, you must create an account. You agree to:

• Provide accurate and complete information
• Keep your login details secure
• Be responsible for all activity under your account

We reserve the right to suspend or terminate accounts that violate these terms.

3. Vendor Terms

If you register as a vendor on Urban Mzansi:

• You are responsible for the accuracy of your product listings
• You must ensure products are legal and not prohibited
• You are responsible for order fulfillment, shipping, and customer service
• You agree to comply with all applicable South African laws

We reserve the right to remove vendors who violate our policies.

4. Products and Orders

• All products are listed and sold by independent vendors
• We do not manufacture or directly supply products
• Prices and availability may change without notice
• Orders are subject to acceptance and availability

5. Payments

Payments are processed securely through third-party payment providers. By making a purchase, you agree to:

• Provide accurate payment information
• Authorize us to charge the total amount

Urban Mzansi is not responsible for payment gateway errors.

6. Shipping and Delivery

• Shipping is handled by vendors
• Delivery times may vary depending on location and vendor
• We are not liable for delays caused by couriers or external factors

7. Returns and Refunds

Each vendor may have their own return and refund policy. Customers should review these policies before purchasing.

Urban Mzansi may assist in dispute resolution but is not responsible for issuing refunds directly.

8. Intellectual Property

All content on this website, including logos, text, and images, is the property of Urban Mzansi or its vendors and is protected by applicable laws.

You may not reproduce, distribute, or use any content without permission.

9. Prohibited Activities

You agree not to:

• Use the platform for illegal purposes
• Post false, misleading, or fraudulent content
• Interfere with the operation of the website
• Attempt to gain unauthorized access to accounts or data

10. Limitation of Liability

Urban Mzansi is a marketplace platform and is not responsible for:

• The quality, safety, or legality of products
• Vendor actions or failures
• Any indirect or consequential damages

11. Termination

We reserve the right to suspend or terminate access to our platform at any time, without prior notice, if you violate these terms.

12. Changes to Terms

We may update these Terms and Conditions at any time. Continued use of the website means you accept the updated terms.

13. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: support@urbanmzansi.co.za
Website: www.urbanmzansi.co.za